Which areas do you deliver to?
We deliver across the UK, excluding Northern Ireland. Simply enter your recipient's postal code during checkout to confirm availability.

Can I schedule a delivery for a specific date?
Yes! You can choose your preferred delivery date during checkout. Please note that Monday deliveries are currently unavailable.

Do you offer same-day delivery?
No, we only offer next-day delivery.

What is the cut-off time for next-day delivery?

• Monday – Friday: 4:15 PM
• Saturday: 11:45 AM
• Sunday: 11:45 AM (for Tuesday delivery)

What’s the difference between Classic Delivery and Assured Delivery 

Classic Delivery (Free)

• Our Classic delivery service uses Royal Mail Tracked 24, with full end-to-end tracking and delivery updates.
• Delivery is aimed for your selected date.
• Royal Mail delivers the vast majority of parcels on time (their target is 94%+, and current performance is even higher). 
• In rare cases, delivery may arrive the following day
• This service does not include compensation for late delivery
• This is a reliable, widely used service and works perfectly for most orders.

Assured Delivery (£5.99)

• If your gift absolutely must arrive on the selected day, you can choose Assured Delivery for extra peace of mind.
• This service also uses Royal Mail Tracked 24 with full tracking, but includes added protection:
• Delivery is aimed for your selected date. 
• If your order arrives one day later than selected, we will offer you either:
• A full refund of your order or we’ll resend a freshly prepared bouquet matching your original order, with delivery included, at no charge.
• It’s a small extra cost for important occasions where timing really matters.

When will my order be delivered?
Classic deliveries occur between 7 AM and 9 PM, Tuesday to Sunday. Once dispatched, you’ll receive a tracking email with an approximate delivery window.

Can my delivery be left in a safe place?
Yes. You can specify a safe place or neighbour for delivery. If none is provided, couriers will leave the package in a safe place by default.

How will their flowers look upon delivery?
All Oxford & Rose bouquets are arranged with care and shipped in our signature luxury gift boxes. Flowers are delivered in bud for maximum freshness. Depending on the bouquet type:

• Hand-tied & ready to display:Fully prepared, vase-ready bouquets. Just place in water and enjoy!
• Letterbox bouquets: Delivered flat and may require light arranging. Products using this format are clearly indicated in the images.

Why are my flowers delivered ‘in bud’ form?
Bud form ensures maximum freshness and the longest possible vase life. Flowers may appear slightly dehydrated from transit, but they fully revive after an hour or two in water.

Do you ever substitute flower varieties?
Occasionally, seasonal substitutions are necessary. We always choose replacements of equal or greater value and match the original style and colour palette as closely as possible.

What is included in the box besides the flowers?

• Signature luxury gift box
• Flower care tips
• Flower food sachet
• Complimentary greeting card (or premium occasion card if selected at checkout)

These details ensure a delightful unboxing experience for your recipient.

Can I include a personal message with my gift?
Absolutely. You can add a complimentary greeting card or a premium occasion-specific card with your personal message.

What is the Oxford & Rose Membership, and how does it work?
Membership offers perks such as 50% off all bouquets and unlimited free delivery. Discounts are automatically applied at checkout.

Can I shop without being a member?
Oxford & Rose is a member-only retailer, but new customers can enjoy a free one-month trial membership.

How do I cancel my Oxford & Rose Membership?
You can cancel anytime by logging into your profile, selecting Manage Membership → See More Details → Cancel My Membership.

When is the membership fee charged?
Membership is billed every 30 days based on your account creation date.

How do I track my order?
A tracking link is sent via email once your order is dispatched.

I haven’t received an order confirmation email. What should I do?
Check your junk or spam folder and mark us as a safe sender. If you still don’t see it, contact our customer care team.

Can I amend or cancel my order?

• Orders can be canceled with at least 24 business hours’ notice before delivery.
• Next-day orders cannot be canceled within 24 hours.
• Refunds are only possible if your order hasn’t entered the preparation stage.

What if I’m not happy with the quality of the flowers sent?
Contact our customer care team within 24 hours of receipt. We’ll assess the issue and, if appropriate, arrange a replacement or refund.

Looking Droopy?
Don’t worry — this is completely normal. We send our blooms dry and in bud to keep them as fresh as possible during their journey, so they may feel a little thirsty when they arrive. Flowers and greenery rely on water to support their stems, so if yours look a touch droopy or compressed, they’ll simply need a fresh trim and a good drink.

Once placed in water, most stems will begin to perk up within 24 hours and continue to open beautifully over the next few days. Watching them bloom is all part of the experience.

If, after giving them time and water, your flowers haven’t revived, or if they arrived damaged or with a quality concern, please let us know. You can request a redelivery or compensation in just a few clicks — our team will be happy to help.