Frequently Asked Questions
Which areas do you deliver to?
We deliver across the UK, excluding Northern Ireland. Simply enter your recipient's postal code during checkout to confirm availability.
Can I schedule a delivery for a specific date?
Yes! You can choose your preferred delivery date during checkout. Please note that Monday deliveries are currently unavailable.
Do you offer same-day delivery?
No, we only offer next-day delivery.
What is the cut-off time for next-day delivery?
- Monday – Friday: 4:15 PM
- Saturday: 11:45 AM
- Sunday: 11:45 AM (for Tuesday delivery)
What’s the difference between Royal Mail Tracked 24 and Courier delivery?
- Delivery speed: Both aim for next-day delivery, though Royal Mail may take up to 2 working days.
- Tracking: Both allow tracking from dispatch to delivery. Royal Mail includes a GPS map.
- Delivery confirmation: Royal Mail Tracked 24 (non-POD) doesn’t require a signature, but a photo is taken. Courier deliveries may have their own confirmation methods.
- Reliability: Courier services generally offer a slightly higher on-time delivery rate. For date-specific occasions like birthdays or anniversaries, we recommend Courier delivery.
When will my order be delivered?
Standard deliveries occur between 7 AM and 9 PM, Tuesday to Sunday. Once dispatched, you’ll receive a tracking email with an approximate delivery window.
Can my delivery be left in a safe place?
Yes. You can specify a safe place or neighbour for delivery. If none is provided, couriers will leave the package in a safe place by default.
How will their flowers look upon delivery?
All Oxford & Rose bouquets are arranged with care and shipped in our signature luxury gift boxes. Flowers are delivered in bud for maximum freshness. Depending on the bouquet type:
- Hand-tied & ready to display:Fully prepared, vase-ready bouquets. Just place in water and enjoy!
- Letterbox bouquets: Delivered flat and may require light arranging. Products using this format are clearly indicated in the images.
Why are my flowers delivered ‘in bud’ form?
Bud form ensures maximum freshness and the longest possible vase life. Flowers may appear slightly dehydrated from transit, but they fully revive after an hour or two in water.
Do you ever substitute flower varieties?
Occasionally, seasonal substitutions are necessary. We always choose replacements of equal or greater value and match the original style and colour palette as closely as possible.
What is included in the box besides the flowers?
- Signature luxury gift box
- Flower care tips
- Flower food sachet
- Complimentary greeting card (or premium occasion card if selected at checkout)
Can I include a personal message with my gift?
Absolutely. You can add a complimentary greeting card or a premium occasion-specific card with your personal message.
What is the Oxford & Rose Membership, and how does it work?
Membership offers perks such as 50% off all bouquets and unlimited free delivery. Discounts are automatically applied at checkout.
Can I shop without being a member?
Oxford & Rose is a member-only retailer, but new customers can enjoy a free one-month trial membership.
How do I cancel my Oxford & Rose Membership?
You can cancel anytime by logging into your profile, selecting Manage Membership → See More Details → Cancel My Membership.
When is the membership fee charged?
Membership is billed every 30 days based on your account creation date.
How do I track my order?
A tracking link is sent via email once your order is dispatched.
I haven’t received an order confirmation email. What should I do?
Check your junk or spam folder and mark us as a safe sender. If you still don’t see it, contact our customer care team.
Can I amend or cancel my order?
- Orders can be canceled with at least 24 business hours’ notice before delivery.
- Next-day orders cannot be canceled within 24 hours.
- Refunds are only possible if your order hasn’t entered the preparation stage.
What if I’m not happy with the quality of the flowers sent?
Contact our customer care team within 24 hours of receipt. We’ll assess the issue and, if appropriate, arrange a replacement or refund.