1. Which areas do you deliver to?
We deliver across the UK and London areas. Simply enter your recipient's address during the checkout process to confirm if we deliver to your area.

2. Can I schedule a delivery for a specific date?
Yes, you can choose your preferred delivery date during the checkout process to ensure your gift arrives exactly when you need it.

3. Do you offer same-day delivery?
Currently, we offer next-day delivery for most orders placed before our cut-off time. Check our delivery options at checkout for availability.

4. How will their flowers look upon delivery?
The recipient's flowers will arrive in an Oxford & Rose-branded box, designed to protect them during transit.

Blooms are sent in bud form for freshness. Inside, they’ll find care tips and any personal message from you the sender.

All flowers will arrive with a hydrated water pad around the stems to keep them as fresh as possible in transit.

5. Do you ever substitute flower varieties?
Due to the nature of fresh flowers, there may be occasions where substitutions are necessary due to availability or quality.

We’ll always choose the closest shade or style as a replacement. If a substitution is significantly different from your original choice, we'll contact you in advance.

Please note, substitutions may occur when flowers reach the end of their season.

6. When will my order be delivered?

Standard deliveries are made between 8am and 8pm, Monday to Saturday. Once your order is out for delivery, you’ll receive a tracking email on the morning of your chosen date with an approximate delivery window and a tracking link.

7. Can my delivery be left in a safe place?
Once your order is processed and ready for delivery, you’ll receive a tracking link from Royal Mail, Parcel Hub, or Yodel, depending on your location. We recommend arranging delivery for a day when the recipient will be home to ensure successful delivery. If they're unavailable, you can specify a safe place or chosen neighbour for delivery. If none is specified, the courier will leave the package in a safe place by default.

8. What if I’m not happy with the quality of the flowers sent?
We take pride in delivering fresh, high-quality flowers. If their bouquet doesn’t meet these standards, please contact our customer care team within 72 hours of receipt. They’ll assess the issue and, if appropriate, arrange a replacement or refund.

For issues with accessories, please reach out to discuss further.

9. Can I include a personal message with my gift?
Absolutely. At checkout, you can add a complimentary greeting card with your own personalised message, which we’ll include with your gift.

10. I haven’t received an order confirmation email. What should I do?
If you don’t see a confirmation email, please check your junk folder. Mark us as a “safe sender” if it’s there. If not, contact our customer care team for assistance.

11. How do I track my order?

You'll receive a tracking link via email once your order has been dispatched so you can monitor its progress.

12. Can I amend or cancel my order?

To cancel your order, please provide at least 36 business hours’ notice before your chosen delivery date. If notice is shorter, a refund will only be possible if your order hasn’t entered the preparation stage. Unfortunately, we can't accept cancellations for next-day orders.

13. What is the Oxford & Rose Membership, and how does it work?
Our Membership offers exclusive perks, including 50% off flower arrangements, discounts on gifts, unlimited free delivery, and more. Members can enjoy premium gifting benefits all year round.

Discounts will automatically be applied in during the check out process.