Not Entirely Satisfied With Your Order?

At Oxford & Rose, we take great care in delivering joy through every bouquet, but we understand that mistakes can happen. If our service doesn’t meet your expectations, we take it personally. While human errors are possible, we aim to get things right the first time. Your satisfaction is our top priority, and your feedback helps us improve continually.

If you’re not completely satisfied with your bouquet or experience, please don’t hesitate to contact us via email. One of our team members will be happy to assist and resolve any issues promptly.

Important Information

Our 100% satisfaction guarantee applies to matters under our control but doesn't extend to third-party actions, such as courier delays. While we strive for next-day delivery, it’s not always guaranteed as we're dependent on Royal Mail and our courier partners.

Please note, this guarantee doesn't cover issues beyond our control, including incomplete or incorrect addresses, recipient refusals, unsuccessful delivery attempts, or transit delays. Once your bouquet or gift has been dispatched, we're unable to change the delivery address.

Refunds, Resends, & Delivery

Refunds and resends are offered at our discretion and may require an investigation with our delivery partners, which could take up to 7 working days.

If your order is not delivered on the selected delivery date, we'll either refund, redeliver, or upgrade your order. If your delivery is delayed by more than three working days, we'll refund your order. Remote areas may require extra transit time.

Unhappy With The Quality?

If your bouquet arrives in less-than-perfect condition, we’re happy to send a replacement. However, we kindly ask that you provide a photo of the bouquet within three days of delivery to help us resolve the issue.

Additional Information

If, for any reason, we're unable to fulfill your order, we'll refund the full amount or offer to redeliver at a later date. Should an incorrect bouquet be delivered, we'll promptly send the correct one. We may ask for a photo of the delivered flowers for our records, particularly if substitutions were made due to availability or seasonality.

Please note that free items are subject to availability. Any concerns with your order must be reported within three days, and any compensation will be offered as a refund or credit.

Our customer service team is available Monday to Friday, 9 AM to 5 PM, and all correspondence will be handled during these hours.