Question 1

How long will it take to receive my order?

Accepted Answer

Orders received by 4pm, Monday - Friday, and 12 mid-day on Saturday and Sunday, will be delivered the next day between 8am and 8pm, Monday to Sunday.

Question 2

Do you ship internationally?

Accepted Answer

We do not offer international delivery. Our delivery service is available within the UK only, excluding Northern Ireland.

Question 3

Which areas do you deliver to?

Accepted Answer

We deliver across the UK, excluding Northern Ireland. At this time, Oxford & Rose does not deliver to Ireland, including Northern Ireland.Deliveries to Northern Ireland generally take 2–3 days, and unfortunately, this delivery timeframe does not allow us to guarantee the quality and freshness of our flowers. As quality is extremely important to us, we do not offer delivery to destinations where we cannot meet our standards.We apologise for any inconvenience and are happy to assist with alternative delivery options where available.Simply enter your recipient's postal code during checkout to confirm availability.

Question 4

Can I schedule a delivery for a specific date?

Accepted Answer

Yes! You can choose your preferred delivery date during checkout. Please note that Monday deliveries are currently unavailable.

Question 5

Do you offer same-day delivery?

Accepted Answer

No, we only offer next-day delivery.

Question 6

What is the cut-off time for next-day delivery?

Accepted Answer

Monday - Friday: 4:15 PM, Saturday: 11:45 AM, Sunday: 11:45 AM (for Tuesday delivery)

Question 7

What is the difference between Royal Mail Tracked 24 and Courier delivery?

Accepted Answer

Delivery speed: Both aim for next-day delivery, though Royal Mail may take up to 2 working days. Tracking: Both allow tracking from dispatch to delivery. Royal Mail includes a GPS map. Delivery confirmation: Royal Mail Tracked 24 (non-POD) does not require a signature, but a photo is taken. Courier deliveries may have their own confirmation methods. Reliability: Courier services generally offer a slightly higher on-time delivery rate. For date-specific occasions like birthdays or anniversaries, we recommend Courier delivery.

Question 8

When will my order be delivered?

Accepted Answer

Standard deliveries occur between 7 AM and 9 PM, Tuesday to Sunday. Once dispatched, you'll receive a tracking email with an approximate delivery window.

Question 9

Can my delivery be left in a safe place?

Accepted Answer

Yes. You can specify a safe place or neighbour for delivery. If none is provided, couriers will leave the package in a safe place by default.

Question 10

How will their flowers look upon delivery?

Accepted Answer

All Oxford & Rose bouquets are arranged with care and shipped in our signature luxury gift boxes. Flowers are delivered in bud for maximum freshness. Depending on the bouquet type: Hand-tied & ready to display: Fully prepared, vase-ready bouquets. Just place in water and enjoy! For Letterbox bouquets: Delivered flat and may require light arranging. Products using this format are clearly indicated in the images.

Question 11

Can I include a personal message with my gift?

Accepted Answer

Absolutely. You can add a complimentary greeting card or a premium occasion-specific card with your personal message.

Question 12

I havent received an order confirmation email. What should I do?

Accepted Answer

Check your junk or spam folder and mark us as a safe sender. If you still don't see it, contact our customer care team.

Question 13

Can I amend or cancel my order?

Accepted Answer

Orders can be canceled with at least 24 business hours notice before delivery. Next-day orders cannot be canceled within 24 hours. Refunds are only possible if your order hasn't entered the preparation stage.

Question 14

Do you deliver to Ireland or Northern Ireland?

Accepted Answer

At this time, Oxford & Rose does not deliver to Ireland, including Northern Ireland.Deliveries to Northern Ireland generally take 2–3 days, and unfortunately, this delivery timeframe does not allow us to guarantee the quality and freshness of our flowers. As quality is extremely important to us, we do not offer delivery to destinations where we cannot meet our standards.We apologise for any inconvenience and are happy to assist with alternative delivery options where available.

Question 15

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 16

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Question 17

How can I contact customer support?

Accepted Answer

You can reach our support team in two ways:Live Chat: Start a chat with us directly on our website.Email: Send us an email at chat@oxfordandrose.co.uk.

Question 18

Why are my flowers delivered in bud form?

Accepted Answer

Bud form ensures maximum freshness and the longest possible vase life. Flowers may appear slightly dehydrated from transit, but they fully revive after an hour or two in water.

Question 19

Do you ever substitute flower varieties?

Accepted Answer

Occasionally, seasonal substitutions are necessary. We always choose replacements of equal or greater value and match the original style and colour palette as closely as possible.

Question 20

What is included in the box besides the flowers?

Accepted Answer

Signature luxury gift boxFlower care tipsFlower food sachetComplimentary greeting card (or premium occasion card if selected at checkout)

Question 21

What if I'm not happy with the quality of the flowers sent?

Accepted Answer

Contact our customer care team within 24 hours of receipt. We'll assess the issue and, if appropriate, arrange a replacement or refund.

Question 22

Why do my flowers look droopy?

Accepted Answer

Don’t worry, this is completely normal.We send our blooms dry and in bud to keep them as fresh as possible during their journey, so they may feel a little thirsty when they arrive. Flowers and greenery rely on water to support their stems, so if yours look a touch droopy or compressed, they’ll simply need a fresh trim and a good drink.Once placed in water, most stems will begin to perk up within 24 hours and continue to open beautifully over the next few days. Watching them bloom is all part of the experience.If, after giving them time and water, your flowers haven’t revived, or if they arrived damaged or with a quality concern, please let us know.You can request a redelivery or compensation in just a few clicks, and our team will be happy to help.

Question 23

What is the Oxford & Rose Membership, and how does it work?

Accepted Answer

Membership offers perks such as 50% off all bouquets and unlimited free delivery. Discounts are automatically applied at checkout.

Question 24

Can I shop without being a member?

Accepted Answer

Oxford & Rose is a member-only retailer, but new customers can enjoy a free one-month trial membership.

Question 25

How do I cancel my Oxford & Rose Membership?

Accepted Answer

You can cancel anytime by logging into your profile, selecting Manage Membership ? See More Details ? Cancel My Membership.

Question 26

When is the membership fee charged?

Accepted Answer

When is the membership fee charged?
Membership is billed every 30 days based on your account creation date.

Frequently Asked Questions

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